Terms and conditions of payment, booking and care of the chalet

Terms and Conditions

Holiday in Les Gets with Chalet1066

Please note, Chalets1066 is the Trading name for SARL Vacances aux Chavannes, of Chalet Hastings, 1771 Route des Chavannes 74260, Les Gets, France. 

Agreement to Terms and Conditions:

Payment of the deposit is deemed as acceptance of these terms and conditions.

Definitions

DEFINITIONS In this document the following words shall have the following meanings: 

"Agreement" means these Terms and Conditions together with the terms of any applicable invoice or payment/booking document.

"Customer, guest, client or ‘you’ " means the person, group of people or organisation who purchases accommodation, transport or other services from the Supplier; 

"Supplier or The Company" means SARL Vacances aux Chavannes, 

1771 Route des Chavannes 74260, Les Gets. Note, the registered trading name of SARL Vacances aux Chavannes is Chalets1066.

"Booking", Reservation", “Holiday” “reservation confirmation document”  “booking receipt” refers to the property or services which the customer has booked, for the specified dates. 

“Chalet or Apartment” refers to the property which has been booked for the specified dates.

“Group Leader” means the person in whose name the booking is made/

“Group” means all the people who are staying in the chalet/apartment or using the services which have been booked by the Group Leader.

“Chalet Manual” refers to the document titled as such, this gives specific information on the chalet/apartment booked and is provided to the customer in electronic format ( can be viewed on a smartphone or computer and the customer has the option to print this as a .pdf document).

“Customer Dashboard” is the online system, proprietary to the company which the client can use to enter” required personal information, view invoices and outstanding amounts and order additional services. On making the initial reservation, the customer will be given access via the internet to this. Note: it is the customer’s responsibility to re-set passwords and to ascertain access to this system.

“Transfer or ‘Airport Transfer” means a transportation service which takes customers from Geneve Airport to Les Gets, or Les Gets to Geneva Airport or other destination as may be requested.

2 GENERAL 

These Terms and Conditions shall apply to all contracts for the supply of accommodation or services by the Supplier to the Customer. 

Before the commencement of the accommodation or services, the Supplier shall submit to the Customer a Booking confirmation which shall specify the accommodation and/or services to be supplied and the price payable. All reservations shall be subject to these Terms and Conditions. 

Payment and Reservation

A deposit of 30% of the agreed price for the booking is payable to secure the reservation. This is non-refundable in the event of cancellation. The payment of the deposit is a commitment to pay the full value of the holiday. Clients are advised to take out travel insurance in the event of unexpected cancellation.

By booking online, you have the option to put a reservation on hold for 48 hours before the deposit is paid, after this period the reservation will be automatically canceled. Please note, at times we extend the period before bookings are automatically canceled, up to 4 days, but this is at our discretion.

For those clients who book within eight weeks of their departure date, full payment is required at the time of booking and cancellation

The balance on our reservation confirmation document becomes due 8 weeks before departure, and we reserve the right to re-let the accommodation if this condition is not met. For cancellation, the client remains responsible for the full value of the booking.

If you wish to cancel your booking, you must send a cancellation notification in writing by e-mail and must be either a signed pdf document by or originate from the same e-mail address as the person who completed the booking form. On such a request, the company can optionally choose to re-market the holiday and seek to re-sell the period of the reservation. If the dates for which the booking was made are re-sold, then the payment made by the client will be refunded minus a fair and reasonable fee for the administration work, which will not be less than 150 euros plus TVA. If the dates cannot be re-sold, the client must pay the full value of the holiday irrespective of wither the final balance has been paid or not.

Special terms only apply in the event of French government requests to not travel from the clients home country to Les Gets, due to Covid-19, in the event of such a situation, please refer to this section in these terms and conditions. 

Linen and Coronavirus

Covid-19: If you have hired bed linen and towels from us, you are required to put all used bed linen and towels into a plastic bag and seal the bag at the end of your stay. Bags will be provided for such use. If you do not comply with this requirement, we reserve the right to charge fair and reasonable rates for removal of the bed linen. Such a charge is unlikely to be less than 200 euros due to the cost of the protective clothing needed along with the time.

Bed Making: You are asked to complete your bed linen requirements by e-mail multiple times and to enter this information into your customer dashboard. If you do not complete this on-line but tell us by telephone/e-mail, we reserve the right to charge a supplement of 5 euros per person plus TVA. If you do not complete this at least 3 days before your holiday, we cannot give any commitment for the beds to be made on your arrival, however, we will deliver the linen and we cannot give any refund if you do not complete this information and we are not able to make the beds. If we are do have the resources available and agree to make the beds at less than 3 days' notice, we will need to charge a supplement of 10 euros per person plus TVA at 20%. 

Names of all people in the Group and the numbers of children and adults.

The names of all people who will be staying in the chalet/property must be given to us via the online forms. The number of children and adults must also be correctly entered into our online forms with correct addresses. It is particularly important that you complete the correct number of adults and children in the customer dashboard or our online forms, as this is needed for tax purposes.

If we find, on arrival, that this requirement has not been complied with, or the people in the group are different to those for whom details have been completed, we reserve the option to refuse the accommodation, to terminate the agreement, to ask the client and the group to leave immediately and to not give any refund.

You do have the option to change the names of the people in the group up to 3 days before arrival, this should be done via the ‘customer dashboard’.

Whilst this may seem harsh, the reason for this is security and compliance with government regulations.

In the event of the arrival of a group member before the Group Leader

If a member of the party arrives before the group leader and access to the property is required by the first person to arrive, the first person to arrive will take full responsibility for the booking and all these terms and conditions will apply to this individual. As an example, the first person to arrive must sign a document stating that the property is in satisfactory condition, all terms and conditions relating to cleaning will be from the time of arrival of this person, they must pay the security deposit and take responsibility for the property.  

Travel Insurance

We strongly advise that you take out travel insurance for the time of your holiday. We strongly advise that the travel insurance provider includes the following:

  • Emergency Medical Expenses including amongst other costs; mountain rescue, ambulance charges and repatriation
  • Cancellation of your trip or Curtailment; cutting it short 
  • Personal Liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying and may not include a clause which restricts actions being taken by a traveling companion other than family, and must include contractual liability of the party leader for the actions of your party
  • Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
  • The policy should include the activities you are likely to do and in particular in the winter: skiing on-piste and off-piste skiing with or without a guide if it is possible you may ski off-piste inadvertently. In the summer, if you intend to do mountain biking, you should secure appropriate insurance for this.
  • The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel except in unusual circumstances e.g. fraud and misrepresentation, nor may it hold requirements that we must pay you (a refund or completion). 

If you fail to obtain suitable Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term. 

Arrival and Departure Times

The rental period is normally from 4.00 pm on the day of arrival to 10.00 am on the day of departure. Any arrivals and/or departure outside of these times must be agreed with Chalets1066.

However, whilst Covid-19 is around, whilst we will plan for chalets and apartments to be available for 16:00hrs, there may be cases where we are not able to have the property available until 17:30hrs on the day of arrival.

If you will be arriving after 18:00 hrs, we may give you a code to access the key to the property you have booked and come to the property the next day to do the check-in.

If you want a face to face check-in after 9 pm, we reserve the right to charge an additional fee.

Care of Chalet/Apartment

You are expected to take all reasonable care of the chalet/apartment you have booked.

It is not allowed to wear ski boots in the Chalet/apartment, nor are you allowed to take bicycles into the chalet/apartment.

When you arrive, you will be asked to sign a document ( either a paper or electronic document) stating that the chalet/apartment is in good condition. Any items not in good condition should be listed. The client is responsible for the satisfactory return of the chalet/apartment to the company after this document is signed.

The clients are responsible for all keys whilst they are in their possession and for their safe return to Chalets1066. Loss of any keys while in your charge will incur a 50 Euro replacement charge per key lost.

Damage to the chalet or it’s contents must be paid for by the client, plus a fair charge for administration work and management of repairs.

You are asked to leave your accommodation in a reasonable condition, as explained in the Chalet Manual.

If the chalet/apartment is not left in a clean state, as defined in the Chalet Manual, a full end clean charge will be applied, the fee is dependent on the number of bedrooms in the property.

If you believe the chalet/apartment is not cleaned to an appropriate standard on arrival.

Chalets1066 always goes to great lengths to ensure all chalets/apartments are clean for clients on their arrival. Occasionally, a property may not be cleaned to the standard required and in such cases, our policy is to send one of our staff ( or chosen subcontractor) to the property you have booked to clean and resolve the problem as quickly as reasonably possible. Please understand that some details can be overlooked.  In the unlikely event that this should happen, the following is our process:

1. any issue must be reported to us within one hour of arrival of the first person in the group who is allowed into the property.

Any cleaning issue reported outside this time will be deemed to be the responsibility of the client.  

2. After the company is contacted, the company will send either a member of staff or a subcontractor to the chalet/apartment you have booked to rectify the problem within a reasonable time. Whilst Covid-19 is around, the person will have appropriate protective equipment.

3. If you refuse to have a representative of Chalets 1066 or chosen subcontractor into the chalet/apartment you have booked, for whatever reason, no refund will be applied and it will be deemed that complaint has no foundation.

If a  representative of Chalets 1066 or it’s chosen subcontractor visits the chalet/apartment you have booked it is found that the complaint is unsubstantiated, then you will be liable for a fair and reasonable fee plus TVA.

Under no circumstances will a refund be given for cleaning issues.

If you opt for the standard clean and do not clean to the required standards on departure

As explained on our web site and the chalet manual, after each departure we send in a team to clean the chalet/apartment to high standards. However, to give customers choice, unless otherwise indicated on our web site, we offer two levels of pricing of cleaning:

  • The standard clean – this is included in the rental price and you must clean to the standards explained in the chalet manual to qualify for this rate.
  • The Full clean – this is an extra fee that you opt to pay in addition and you can walk out of the chalet and do no cleaning ( other than what is required for Coronavirus safety with linen).

You are asked to book and pay a full clean before your arrival by e-mail and to do this on the customer dashboard.

If you leave the chalet apartment and have not paid for a full clean yet have not cleaned to the required standard, you will be charged for the full clean. We will charge an additional administration fee of 100 euros plus TVA in such instances. We will make efforts to take photographs and send these to you if requested.

Security Deposit against Breakages, cleaning, loss of keys, outstanding bills, or other problems

When you arrive, we need to take security against breakages or leaving the Chalet/Apartment in a poor state of cleanliness and not in line with the standards as outlined in the information sheet. 

We take the security deposit by ‘pre-approval’ on a credit card, this blocks an amount on your card, it does not take money from the card. 

The Security deposit can range from 500 euros to 1000 euros, dependant on the chalet, the company reserve the right to increase this figure. 

If damages are found after you have left, we will first e-mail you to explain the damages and costs and if it is not possible to reasonably contest what we have found, your card will be charged for costs, plus a 100 euro management fee.

If you arrive with a credit card or debit card which will not work in our system we reserve the right to refuse the accommodation. We accept Visa or Mastercard. In such a case, no refund will be due. An option under such circumstances would be for you to give us cash as the security deposit, we will then refund this by bank transfer minus a 100 euro handling fee two weeks after your departure. It is the customer's responsibility to ensure that the customer has a card that works. We strongly advise you to ensure there is sufficient credit available on your card for the security deposit to avoid such a situation. If you are arriving in France from abroad, it is wise to advise your bank and card provider that you will be using your card in France so they expect transactions from France.

Smoking.

You are not allowed to smoke in the chalet.

If you smoke outside, do not throw cigarette ends into the snow. If it is found that cigarette ends are thrown into the snow, additional cleaning charges may be applied.

Security of personal property

The clients are responsible for the security of the property at all times whilst in possession of keys and for the safekeeping of all items of property within the apartment. Please ensure that the outer doors of the main building are kept closed and locked whilst you are out.

We cannot be responsible for lost property. 

If we are asked to return property which has been left at the chalet and if we confirm we can return the property, our standard charge is 50 euros plus an estimate of postage and packaging costs for usual items (clothes, shoes, etc). 

We cannot guarantee to be able to return an item which includes a battery (eg mobile phone or laptop) due to recent regulations on posting such items.

Please ensure all personal property is covered by your travel insurance.

Linen and Towels

Towels rented from us should not be used outside for use of sunbathing, or when swimming.

Towels or linen rented from us must NOT be used for cleaning bikes, ski equipment or for cleaning the floor.

Do not use the duvets or pillows without covers or anywhere other than on the beds. If it found that towels have been used for cleaning such equipment, additional charges will apply.

If there is a hot tub, you must not use the bath towels or hand towels provided by the company immediately when you leave the hot tub or at any time after having used the hot tub and before showering. Please either provide your own towels or hire hot tub towels from us. If you do use our bath or hand towels when you get out of the hot tub without showering first, you must pay for their replacement at cost plus a reasonable administration charge.

In the event of not being able to travel to Les Gets due to Covid-19 

For bookings made for a chalet/apartment for ski season 2020-21, if the French local or national Government decide that holiday accommodation in Les Gets cannot be used due to a re-occurrence of Covid-19, the customer will have the option to move the holiday to the equivalent week/part week in the 2021-22 ski season in the same property at no additional cost. If the equivalent week/part week is not available then the customer will have the option to move to any other available week/part week for the same property in the 2021/22 ski season and there will be no additional cost unless the price for the selected week/part week exceeds the price for the equivalent week/part week by more than 10% in which case the excess will be payable by the customer. 

If the customer does not wish to pay an excess, and/or there is no alternative week/part week available in the same chalet in the 2021-22 ski season for any reason, we will move the booking to another chalet/apartment of the closest standard, size and quality and within the 10% excess price cap that we have available. 

If there is a re-occurrence of Covid-19 in the customer’s country of residence and France is not permitting anyone from the customers country of residence to enter France, then the option to move the booking as described above will also apply. However, this option to move a booking, as described above, will not apply:

  • if the French Government authorities are permitting people from other countries or other areas of France to come to Les Gets based on their being able to prove a requisite level of health, compliance with a health-related regulation that may be required. This is because the customer is expected to make appropriate preparation to travel to France ( or claim on their insurance if not fit to travel). 
  • if the French government authorities are selectively permitting people to travel to Les Gets on the basis of using a tracking application (possibly in conjunction with the above) for a specified time before entry into France and/or for travel within France to Les Gets. 
  • If a quarantine period is mandated by any government authority. 

This option to move a booking from ski season 2020-21 to ski season 2021-22 will not apply for any other reason and it is recommended that the customer takes out travel insurance. 

Special Requests

Any special requests must be put to us in writing/e-mail and whilst we will make every effort to adhere to your requests, we cannot guarantee that we will always be successful. At the time of booking, please advise chalets1066 of any special requirements.

In the event of a complaint or a problem

In the unlikely event of a complaint or a problem, you must contact us immediately with full details of any problems and we should be given a reasonable time to resolve the problem

We will always attempt to address any problem as soon as possible - to help ensure your satisfaction while on holiday.

Reasonable time should be allowed for us to act upon / rectify any complaint or problem.

It should be appreciated that fixing issues in a mountain village may take longer than in a town, as access to resources are limited.

We cannot accept responsibility for damage, loss or disappointment arising from complaints that are not reported immediately, and in particular, any complaints not reported until after your stay. 

Some problems may require skilled labour to resolve (for example plumbing issues) and whilst we make all efforts to resolve problems as soon as possible, the client should be aware that securing skilled resources can, at times, take some time and a ‘reasonable period’ to resolve an issue may be longer in a mountain village than in a city.

Any complaint concerning local amenities should be addressed to the tourist office.

Snow and Weather Conditions

We cannot be responsible for weather or snow conditions.

Hired Equipment

We cannot be responsible for equipment hired from other organizations.

Ski Lifts and Bus Service:

We cannot be responsible for the running of the ski lifts or the bus service.

Accidents

Of course, we help when clients are unfortunate to have accidents. However, it should be appreciated that we cannot be held responsible in the event of accidents.

A Claim cannot be made against the company in the event of a personal accident. We advise all clients to take out travel insurance.

Taxe de Sejour

Taxe de Séjour is usually included in the costs but not shown separately. Please note, we have some chalets where tax de Sejour is itemised separately.

Televisions and other Electrical Equipment

Televisions are provided in all Chalets/Apartments.

Please do not attempt to retune the Televisions as this will incur the expense of a technician having to attend the property to sort out any problems. Please be aware that reception varies and it is not always possible to receive some channels.

Efforts are made to ensure the satisfactory operation of the television, however, should a television break down, we cannot issue a refund. 

Regarding other electrical equipment (dishwashers, washing machines, heaters, etc) whilst we make every possible effort to ensure all equipment is in satisfactory operation and if something does break down, we always try to ensure this is repaired or replaced as quickly as possible, the customer understands that such items to break down from time to time and that a no re-fund is due in the event of any electrical item breaking down.

Hot Tub

Where a hot tub is available at a Chalet/Apartment, guests are advised to comply with the recommendations given in the chalet manual for using a hot tub, the recommendations are given to ensure the health of customers.

The hot tub will be checked at least twice a week, usually three times. On each visit, the levels of chemicals will be adjusted as found needed.

The customer should be aware that there is a possibility that the water in the hot tub, on inspection, will be found to need changing. This is only done for health and safety reasons. If the water does need to be changed, the customer should be aware that the hot tub will be out of use for around one day.

Please also see the section under linen explaining that either the customers' own towels or towels hired from us specifically for use in the hot tub can be used around the hot tub. 

Internet access

Almost all chalets and apartments are now installed with Internet/WiFi, this is as shown on our web site. 

Whilst we make efforts to ensure the satisfactory operation of  WiFi/Internet, we cannot guarantee the satisfactory function of this service and refunds cannot be given if the Internet is not working.

Bathrooms

" Bathroom " in the description could be a bathroom or shower room. 

Social Media

We would be delighted for clients to post accurate information on social media about Chalets1066. We ask for honest, truthful use of social media.

If negative comments are made in social media, which are not truthful, the client agrees to compensate for the loss of business and for the cost of management time involved. The client should be aware that this is unlikely to be less than 10000 euros for each disputed post in social media.

Furthermore, if perceived problems are reported in social media by the client, and we are not first given the opportunity to discuss and address reasonably (this must be at the time of stay), the customer understands that this is a breach of this agreement and the customer agrees to compensate SARL Vacances aux Chavannes for any potential loss of business and also for the management time involved.

Unexpected events necessitating a change to your booking.

This section applies when there is a practical problem with the chalet/apartment you have booked, such as failure of water or electricity supply or heating systems, it is not related to anything associated with Covid-19.

Of course, we make all possible efforts to ensure you have the chalet/apartment which you have booked, but there are sometimes problems beyond our control. In the unlikely event of us having to change your accommodation due to circumstances beyond our control, we reserve the right to do so. 

If we have a suitable alternative property that is available, we will move you to the alternative property. 

If at the time, we only have a more expensive property available, we will not charge extra. 

If the alternative property is less expensive, we will refund the difference. 

We offer our customers reciprocity and fairness in our terms of cancellation and to this end if we are unfortunately unable to offer you an alternative property we will refund the cost of the rental/booking plus 300 euros. We will not be responsible for: costs of flights and/or car hire or any costs other than the reservations with ourselves plus 300 euros as explained above. 

Repeat Customer Discount

After each customer has left, all customers are sent a code for repeat customer discount for a subsequent booking.

To secure this discount, the customer must make the booking online and use the code. A retrospective discount cannot be given.

Force Majeure or Responsibility for events outside our control

We cannot be held responsible for events outside our control, in particular the failure of local utilities such as water, electricity, telephone, political unrest, decisions made by foreign governments, terrorist activities, adverse weather conditions, strikes, ash cloud, natural disasters, etc. Neither can we be held responsible for services restricted due to heavy snowfalls, strikes or other natural causes.

It should be understood that the reliability of the supply of utilities in mountain villages cannot be expected to be the same as in town.

Airport Transfers

Please refer to the terms and conditions for Ski Transfers, these will apply. The terms and conditions can be seen at https://www.skitransfers.com/page/legal

Law

These terms and conditions are governed by French law.