Legal termsTerms and Conditions

Terms and conditions of payment, booking and care of the chalet

Terms and Conditions Holiday in Les Gets with Chalet1066

Please note, Chalets1066 is the Trading name for SARL Vacances aux Chavannes, of Chalet Hastings, 1771 Route des Chavannes 74260, Les Gets, France.

Agreement to Terms and Conditions

Payment of the deposit is deemed as acceptance of these terms and conditions.

Definitions

DEFINITIONS In this document the following words shall have the following meanings:
"Agreement" means these Terms and Conditions together with the terms of any applicable invoice or payment/booking document.
"Customer, guest, client or ‘you’" means the person, group of people or organisation who purchases accommodation, transport or other services from the Supplier.
"Supplier” or “The Company" means SARL Vacances aux Chavannes, 1771 Route des Chavannes 74260, Les Gets. Note, the registered trading name of SARL Vacances aux Chavannes is Chalets1066.
"Booking", Reservation", “Holiday” “reservation confirmation document”
“booking receipt” refers to the property or services which the customer has booked, for the specified dates. “Chalet or Apartment” refers to the property which has been booked for the specified dates.
“Group Leader” means the person in whose name the booking is made.
“Group” means all the people who are staying in the chalet/apartment or using the services which have been booked by the Group Leader.
“Chalet Manual” refers to the document titled as such, this gives specific information on the chalet/apartment booked and is provided to the customer in electronic format (can be viewed on a smartphone or computer and the customer has the option to print this as a .pdf document).
“Customer Dashboard” is the online system, proprietary to the company which the client can use to enter” required personal information, view invoices and outstanding amounts and order additional services. On making the initial reservation, the customer will be given access via the internet to this. Note: it is the customer’s responsibility to re-set passwords and to ascertain access to this system.
“Transfer or ‘Airport Transfer” means a transportation service which takes customers from Geneva Airport to Les Gets, or Les Gets to Geneva Airport or other destinations as may be requested.
“Para-Hotel Services” is the French term to describe services that would be provided in a hotel.

“Standard clean” is the standard cleaning included in all bookings. The client is required to clean to a certain standard before leaving the property as defined in this document.

“Full end clean” is an optional extra that can be paid for. The additional cleaning services provided are explained in this document.

2 GENERAL

These Terms and Conditions shall apply to all contracts for the supply of accommodation or services by the Supplier to the Customer.
Before the commencement of the accommodation or services, the Supplier shall submit to the Customer a Booking confirmation which shall specify the accommodation and/or services to be supplied and the price payable. All reservations shall be subject to these Terms and Conditions.

Payment and Reservation

A deposit of 30% of the agreed price for the booking is payable to secure the reservation. This is non-refundable in the event of cancellation. The payment of the deposit is a commitment to pay the full value of the holiday. Clients are advised to take out travel insurance in the event of unexpected cancellation.

By booking online, you have the option to put a reservation on hold for 48 hours before the deposit is paid, after this period the reservation will be automatically cancelled.

Please note, at times we extend the period before bookings are automatically cancelled, up to 4 days, but this is at our discretion.

For those clients who book within eight weeks of their departure date, full payment is required at the time of booking.

The balance on our confirmation invoice becomes due 8 weeks before arrival, and we reserve the right to re-let the accommodation and to not re-fund the deposit payment if payment of the outstanding balance is not made on time.

If you wish to cancel your booking, you must send a cancellation notification in writing by e-mail and must be either a signed pdf document by or originate from the same e-mail address as the person who completed the booking form. On such a request, the company can optionally choose to re-market the holiday and seek to re-sell the period of the reservation. If the dates for which the booking was made are re-sold, then the payment made by the client will be refunded minus a fee for the administration work, which will not be less than 150 euros plus TVA. If the dates cannot be re-sold, the client must pay the full value of the holiday irrespective of whether the final balance has been paid or not.

Names of all people in the Group and the numbers of children and adults.

The full name and address must be given of the party leader and the name of each party member must be entered into the customer dashboard. The correct number of adults and children must also be entered into our  Customer Dashboard. This is a legal requirement for tax purposes. Non-compliance will mean an additional fee will need to be charged.

If we find, on arrival, that this requirement has not been complied with, or the people in the group are different to those for whom details have been completed, we reserve the option to refuse the accommodation, to terminate the agreement, to ask the client and the group to leave immediately and to not give any refund.

You do have the option to change the names of the people in the group up to 3 days before arrival, this should be done via the ‘customer dashboard’.

Whilst this may seem harsh, the reason for this is security and compliance with government regulations.

In the event of the arrival of a group member before the Group Leader

If a member of the party arrives before the group leader and access to the property is required by the first person to arrive, the first person to arrive will take full responsibility for the booking and all these terms and conditions will apply to this individual. As an example, the first person to arrive must sign a document stating that the property is in satisfactory condition, all terms and conditions relating to cleaning will be from the time of arrival of this person, they must pay the security deposit and take responsibility for the property.

Travel Insurance

Travel Insurance is not included in our price. We strongly advise that you take out travel insurance for the whole duration of your holiday. Chalets1066 will not be held responsible for any issues arising from clients without adequate insurance. We strongly advise that the travel insurance provider includes the following:

• Emergency Medical Expenses including amongst other costs; mountain rescue, ambulance charges and repatriation.
• Cancellation of your trip or Curtailment; cutting it short.
• Personal Liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying and may not include a clause which restricts actions being taken by a travelling companion other than family, and must include contractual liability of the party leader for the actions of your party.
• Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
  The policy should include the activities you are likely to do and in particular in the winter: skiing on-piste and off-piste skiing with or without a guide if it is possible you may ski off-piste inadvertently. In the summer, if you intend to do mountain biking, you should secure appropriate insurance for this.

The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel except in unusual circumstances e.g. fraud and misrepresentation, nor may it hold requirements that we must pay you (a refund or compensation).

If you fail to obtain suitable insurance, we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.

Arrival and Departure Times

The rental period is from 4:30 pm on the day of arrival to 10.00 am on the day of departure.

If you will be arriving after 8:00 pm (20:00 hrs) , we may give you a code to access the key to the property you have booked and come to the property the next day to do the check-in.

If you want a face-to-face check-in after 8:00 pm, we reserve the right to charge an additional fee.

Care of Chalet/Apartment

You are expected to take all reasonable care of the chalet/apartment you have booked.

It is not allowed to wear ski boots in the Chalet/apartment, nor are you allowed to take bicycles into the chalet/apartment (you are allowed to keep bicycles in the garage if there is a garage to the property).

Smoking is not allowed in any property.

When you arrive, you will be asked to sign a document (either a paper or electronic document) stating that the chalet/apartment is in good condition. Any items not in good condition should be listed. The client is responsible for the satisfactory return of the chalet/apartment to the company after this document is signed.

The clients are responsible for all keys whilst they are in their possession and for their safe return to Chalets1066. Loss of any keys while in your charge will incur a 50 Euro replacement charge per key lost.

Damage to the chalet or its contents must be paid for by the client, plus a fair charge for administration work and management of repairs.

You are asked to leave your accommodation in a reasonable condition, the details of which are given in the document titled ‘Chalet Manual’ a link to which will be sent to you at least one week before arrival.

If you chose the standard clean and the chalet/apartment is not left in a clean state, as defined in the chalet manual, a full end clean charge will be applied.

If you chose the full end clean and rubbish is left in the chalet, an additional fee will apply according to the time required to remove the rubbish.  

If you believe the chalet/apartment is not cleaned to an appropriate standard on arrival.

Chalets1066 always go to great lengths to ensure all chalets/apartments are clean for clients on their arrival. Occasionally, a property may not be cleaned to the standard required and in such cases, our policy is to send one of our staff (or chosen subcontractor) to the property you have booked to clean and resolve the problem as quickly as reasonably possible. Please understand that some details can be overlooked. In the unlikely event that this should happen, the following is our process:

1. Any cleaning issue must be reported to us within one hour of arrival of the first person in the group being given access to the property. Any cleaning issue reported outside of this time will be deemed to be the responsibility of the client.

2. Any other issue, i.e. not related to cleaning, must be reported to us within 24 hours of the first person in the group being given access to the property.

3. After the company is contacted, the company will send either a member of staff or a subcontractor to the chalet/apartment you have booked to rectify the problem within a reasonable time.

4. If you refuse to allow a representative of Chalets 1066 or chosen subcontractor into the chalet/apartment you have booked, for whatever reason, no refund will be applied and it will be deemed that the complaint has no foundation.

Under no circumstances will a refund be given for cleaning issues.

Linen, Towels and Bed Making

If you book bed linen with us, you are asked to complete your bed linen requirements by e-mail multiple times and to enter this information into your customer dashboard.

If you do not enter your bed linen requiments into the customer dashboard at least 3 days before your holiday, we cannot give any commitment for the beds to be made on your arrival, however, we will deliver the linen to the property you have booked; we cannot give any refund if you do not complete this information and we are not able to make the beds. If we do have the resources available and agree to make the beds at less than 3 days notice, we will need to charge a supplement.

If you do not enter your linen requirements into the customer dashboard, tell us by telephone/e-mail, we cannot take responsibility for mistakes in bed making/delivery of linen and we reserve the right to charge a supplement of 10 euros per person plus TVA for the additional work involved.

 

If you opt for the standard clean

If you opt for the standard clean, you are expected to:

• Empty and clean the fridge (we will happily accept any unopened packets of food, or fruit and vegatables, which you are unable to take with you, please leave on the kitchen worksurface).
• Wipe the kitchen worktops and sink.
• Check if the dishwasher needs salt and rinse-aid and fill if needed and rinse all parts of the dishwasher filter.
• Make sure that all kitchenware is put back in place and is clean.
• Ensure that all rubbish bins are empty and clean and that all rubbish has been taken to the communal bins.
• Clear up any spillages.
• Ensure that everything is back where it was when you arrived.
• Hoover all floors, being sure to check under the beds for stray socks or other items.
• If the bedroom has hard floors, mop the floors (please don’t mop any wooden floors).
• If you have hired bed linen and towels from us, strip the beds, leaving the mattress and pillow protectors in place and put the linen into the bags specifically provided for this purpose.
• Leave duvets and pillows arranged neatly on the beds.
• If you have used the fireplace or wood burning stove, leave this clean making sure to use the ash bucket. Do not put ashes into the rubbish bins. Do not use the hoover to clean ashes out of the fireplace or wood burning stove.
• Remove any cigarette ends from all outside areas.
• Ensure the barbecue is left clean.

If you pay extra for the full clean

If you pay extra for the full clean, you are expected to ensure that all rubbish has been taken out during your stay and put into the local rubbish collection point (Poubelle). No other cleaning work is expected. It would be appreciated if the chalet/apartment is left in a tidy state, the bed linen stripped and put into the bags provided, however, this is not a formal requirement for the full clean.

If you require the full clean, this must be booked via the Customer Dashboard, at least 4 days before your arrival to qualify for our normal pricing for the full end clean. If required at shorter notice, a higher fee will be necessary.

If you opt for the standard clean but do not clean to the required standard

If you opt for the standard clean but do not clean to the required standard, you will be charged the full end fee plus 100 euros.

If you opt for the full clean but do not take your rubbish to the collection points

In this situation, you will be charged an additional fee for the extra work involved, this is expected to be at least 100 euros.

Security Deposit against breakages, loss of keys or leaving the Chalet/Apartment in a poor state.

When you arrive, we need to take security deposit against breakages or leaving the Chalet/Apartment in a poor state of cleanliness. This will be requested in the form of credit card payment authorisation (also called “pre-authorisation”). This authorisation is not a debit but reserves a payment to be made at a future date, authorised by your bank, which will temporarily reduce the limit attached to your bank card to guarantee the possibility of a debit. This pre-authorisation can be used by The Company after the date of the end of your stay in the event of damages or to pay for cleaning if/as needed. The release period of the pre- authorised amount can vary according to deadlines fixed by your bank, but is normally four weeks after the pre-authorisation. We are not able to arrange earlier release of the pre-authorisation, you must plan to use a card where the amount of the security deposit can be blocked for a period of 4 weeks from the date it is approved.

For stays of longer than 2 weeks, we will need to ask for a second pre-authorisation

The security deposit is dependent on the property and will range from 500 euros to 3000 euros. The exact figure is shown in the document sent on date of booking.

If damages are found after you have left, we will first e-mail or call you to explain the damages and costs and if it is not possible to reasonably contest what we have found, your card will be charged for costs, plus a 200 euro management fee.

If you must arrive with a Visa or Mastercard credit card which will work in our system for this purpose. You must ensure that there is sufficient credit available on the card and that it is authorised for use in France. We reserve the right to refuse the accommodation if we are not able to take a card pre-authorisation. In such a case, no refund will be due.

Where Para Hotel Services are not included

Para Hotel services are not offered unless specifically stated on the Chalets1066 web site.

Para Hotel services are specifically excluded from the services available from us for the property you have booked, when you are in Les Gets. TVA is 0% on the property you have booked. The following services are included in the rental price:

1. Reception/Greeting at the property – with an explanation of all the facilities of the property, the resort, etc
2. Standard end of stay clean

If other services are required other than those listed below, these must be purchased from other organisations. Chalets1066 cannot provide such services for these properties. Information is provided on our web site for these service providers so you can book such services directly with them.

For properties where Para Hotel Services are offered (as stated on the Chalets1066 web site)

The following services are included in the rental price. TVA is charged at the standard rate of 10% on the rental.

1. Reception/Greeting at the property – with an explanation of all the facilities of the property, the resort, etc
2. Standard end of stay clean

Additionally, the following services are offered as an option (unless otherwise shown on the page describing the specific accommodation our web site – see note 1 below):

1. regular cleaning through your stay
2. Beds made so they are ready on arrival (and a full set of towels provided)
3. A daily bed making service

Further additional optional services which are offered (provided by third parties):

1. Breakfast Service – breakfast cooked by a qualified chef in the property with table prepared and then cleaned after breakfast
2. Regular Meal Services – a chef cooking meals in the accommodation you have booked, including service the meals, clearing the table and washing up

Note 1: for some properties, some of the services listed above as optional are included in the list price, this is shown on the page on our web site for the relevant property under ‘More Features’.

Other Services and TVA (all properties)

Bread and Croissant delivery

For clarity, this is specifically not a breakfast service, this is a delivery service:

1. The Bread and Croissants are provided at exactly the same price as charged by the baker, from whom we buy the bread and croissants, in the village
2. We charge for delivery of the bread and croissants and for processing your order; TVA is charged on the delivery and order processing service

Airport Transfer and Taxi Services:

Chalets1066 have a transport license and separate from letting accommodation, can offer taxi or airport transfer services. TVA is charged at the current rate on these services.

Linen and Bed Making

For rental of Linen, towels and bed making on arrival, TVA is charged at 20% on this service.

Ski Passes

Chalets1066 have an agreement with SAGETS for provision of Ski Passes. TVA is charged at 10% on the element of the price relating to use of the lifts and 20% on the physical card.

Special level of Support or ‘Concierge’ services

This is charged at 20% TVA

Other products and services

These are charged at the relevant rate of TVA.

Smoking

You are not allowed to smoke in the chalet.

If you smoke outside, do not throw cigarette ends anywhere other than the ash trays provided. If it is found that cigarette ends have been thrown onto the ground, additional cleaning charges will be applied.

Security or personal property

The clients are responsible for the security of the property at all times whilst in possession of keys and for the safekeeping of all items of property within the property. Please ensure that the outer doors and windows of the main building are kept closed and locked whilst you are out.

We cannot be responsible for lost property. However, please note that we have a lost and found policy in place. Any items lost in the chalets are not the responsibility of the company, and found items will be kept for three years before being donated to associations.

If we are asked to return property which has been left at the chalet and if we confirm we are able to return the property, our standard charge is 100 euros plus an estimate of postage and packaging costs for usual items (clothes, shoes, etc).

We cannot guarantee to be able to return an item which includes a battery (e.g. mobile phone or laptop) due to regulations on posting such items.

Please ensure all personal property is covered by your travel insurance.

Linen and Towels

Towels rented from us should not be used outside for use of sunbathing, or when swimming.
Towels or linen rented from us must NOT be used for cleaning bikes, ski equipment or for cleaning the floor. If it found that towels have been used for cleaning such equipment, additional charges will apply.

Do not use the duvets or pillows without covers on anywhere other than on the beds.

If there is a hot tub, you must not use the standard bath towels or hand towels provided by the company immediately when you leave the hot tub or at any time after having used the hot tub and before showering. Please either provide your own towels or hire hot tub towels from us. If you do use our bath or hand towels when you get out of the hot tub without showering first, you must pay for their replacement at cost plus a reasonable administration charge.

Ski Pass Delivery

We only take responsibility of delivery of ski passes ordered via ourselves. If the client orders ski passes via a system other than our web site and arranges delivery to either the chalet booked or to our office, we cannot take any responsibility for the ski passes: we cannot store them in our office, we cannot arrange access to the post box of the chalet, we cannot spend any time discussing delivery. If the client has ordered ski passes outside the Chalets 1066 system and they are lost, Chalets1066 not only cannot take any responsibility, we cannot spend any time investigating this. We very strongly advise customers to either order ski passes via the Chalets1066 systems or to buy in person as the ski pass office.

In the event of not being able to travel to Les Gets

Chalets1066 cannot offer a refund or to move a booking in the event you are not able to travel to Les Gets.

Special Requests

Any special requests must be put to us in writing/e-mail and whilst we will make every effort to adhere to your requests, we cannot guarantee that we will always be successful. At the time of booking, please advise Chalets1066 of any special requirements.

In the event of a complaint or a problem

In the unlikely event of a complaint or a problem you must contact us immediately with full details of any problems and we should be given a reasonable time to resolve the problem.

We will always attempt to address any problem as soon as possible - to help ensure your satisfaction while on holiday.

Reasonable time should be allowed for us to act upon / rectify any complaint or problem.

It should be appreciated that fixing issues in a mountain village may take longer than elsewhere, as access to resources are limited.

We cannot accept responsibility for damage, loss or disappointment arising from complaints that are not reported immediately, and in particular, any complaints not reported until after your stay.

Some problems may require skilled labour to resolve (for example plumbing issues) and whilst we make all efforts to resolve problems as soon as possible, the client should be aware that securing skilled resources can, at times, take some time and a ‘reasonable period’ to resolve an issue may be longer in a mountain village than eleswhere.

Any complaint concerning local amenities should be addressed to the tourist office.

Snow and Weather Conditions

We cannot be held responsible for weather conditions.

Hired Equipment

We cannot be held responsible for equipment hired from other organisations.

Ski/Bike/Pedestrian Lifts and Bus Services

We cannot be held responsible for the running of the ski/bike/pedestrian lifts or the bus services.

Accidents

Of course, we help when clients are unfortunate to have accidents. However, it should be appreciated that we cannot be held responsible in the event of accidents.

A Claim cannot be made against the company in the event of a personal accident. We advise all clients to take out travel insurance.

Taxe de Séjour

Taxe de Séjour is included in the costs but not shown separately. The customer has a responsibility to enter, into the customer dashboard, the number of adults and children in the party, so tax de sejour can be paid correctly.

Televisions and other Electrical Equipment

Televisions are provided in all Chalets/Apartments.

Please do not attempt to retune the Televisions as this will incur the expense of a technician having to attend the property to sort out any problems. Please be aware that reception varies and it is not always possible to receive some channels.

Efforts are made to ensure the satisfactory operation of the television, however, should a television break down, we cannot issue a refund.

Regarding other electrical equipment (dishwashers, washing machines, heaters, etc) whilst we make every possible effort to ensure all equipment is in satisfactory operation and if something does break down, we always try to ensure this is repaired or replaced as quickly as possible, the customer understands that such items to break down from time to time and that a no re-refund is due in the event of any electrical item breaking down.

Hot Tub

Where a hot tub is available at a Chalet/Apartment, guests must comply with the recommendations given in the chalet manual for using a hot tub, the recommendations are given to ensure the health of customers, and to ensure the smooth running of expensive electrical equipment. In the event of damage caused to a hot tub as a result of misuse, we reserve the right to charge for the full cost of repairs, plus a management fee, and a fixed rate per day of the hot tub being out of order for all subsequent bookings.

The hot tub will be checked at least twice a week. On each visit, the levels of chemicals will be adjusted as needed.

The customer should be aware that there is a possibility that the water in the hot tub, on inspection, will be found to need changing. This is only done for health and safety reasons. If the water does need to be changed, the customer should be aware that the hot tub will be out of use for around 24 hours.

Please also see the section under linen explaining that only either the customers own towels or towels hired from us specifically for use in the hot tub can be used around the hot tub.

We cannot be responsible for any illness or infections due to non compliance with recommendations for use of the hot tub.

Internet access

Almost all chalets and apartments are now installed with Internet/WiFi, this is as shown on our web site, unless otherwise shown.

Whilst we make efforts to ensure the satisfactory operation of WiFi/Internet, we cannot guarantee the satisfactory function of this service and refunds cannot be given if the Internet is not working.

Bathrooms

"Bathroom" in the description could be bathroom or shower room.

Social Media

We are delighted to read comments left by our customers on social media and more generally on the internet.

In the case of a negative or defamatory comment, as indicated by Act 29 of the July 29^th Law 1981, a summary procedure will be initiated. The customer agrees in advance to pay at least 12000 euros for each offence if found guilty.

If perceived problems are reported in social media by the client, and we are not first given the opportunity to discuss and address in a reasonable way (this must be at the time of the stay), the customer agrees to compensate SARL Vacances aux Chavannes for any potential loss of business and also for the management time involved and that this will be at least 12000 euros per incident.

Unexpected events necessitating a change to your booking

This section applies when there is a practical problem with the chalet/apartment you have booked, such as failure of water or electricity supply or heating systems.

Of course, we make efforts to ensure you have the chalet/apartment which you have booked, but there are sometimes problems beyond our control. In the unlikely event of us having to change your accommodation due to circumstances beyond our control, we reserve the right to do so.

If we have a suitable alternative property which is available, we will move you to the alternative property. We offer to all our trading partners a commitment to reciprocity and fairness.

We offer our customers reciprocity and fairness in our terms of cancellation and to this end, if we are unfortunately unable to offer you an alternative property we will refund the cost of the rental/booking plus 200 euros. We will not be responsible for: costs of flights and/or car hire or any costs other than the reservations with ourselves plus 200 euros as explained above.

Repeat Customer Discount

After each customer has left, all customers are sent a code for repeat customer discount for a subsequent booking.

To secure this discount, the customer must make the booking online and use the code. Retrospective discount cannot be given.

Force Majeure or Responsibility for events outside our control

We cannot be held responsible for events outside our control, in particular the failure of local utilities such as water, electricity, telephone, political unrest, decisions made by foreign governments, terrorist activities, adverse weather conditions, strikes, ash cloud, natural disasters, etc. Neither can we be held responsible for services restricted due to heavy snowfalls, strikes or other natural causes.

It should be understood that the reliability of the supply of utilities in mountain villages cannot be expected to be the same as in town.

Airport Transfers

The terms and conditions of the Airport Transfer company to which we subcontract such work, will apply.

Law

These terms and conditions are governed by French law.