COVID 19 Info - Chalets 1066 Policies to keep your holiday secure and to keep you safe in Les Gets
This page gives information on:
- Our cleaning standards for Summer 2021 and Ski Season 2021-22 and why the disinfecting clean is important
- The benefits of good quality insurance relating to Coronavirus
- Why your booking is safer with a company not offering a Covid Guarantee than one which is - and specifically with Chalets1066.
1. Our Cleaning standards based on medical advice
When writing this, end March 2021, over 20 Million people have been vaccinated in the UK and over 7 Million in France. We have taken medical advice from two experts and been advised that we should have the same level of disinfecting for summer 2021 and ski season 2021-22 that we had in place for the 2020-21 ski season, for the following reasons:
- The disinfecting standards we implemented were designed to kill some 99.9% of viruses including Coronavirus and related viruses
- It is expected that there will be some level of Coronavirus around up to and including ski season 2021-22 and whilst most people will be vaccinated, there is still a risk
- Mutations of the virus present a risk
- Disinfecting will eliminate almost all germs and viruses and will help minimise health risks from other infections.
We believe that a holiday with Chalets 1066 is probably the safest holiday one can take with the current Coronavirus crisis, in particular, medical advice is that Covid-19 survives for far longer on soft furnishings than on hard surfaces, we are one of the very few organizations to have invested 1000's euros in specialist equipment for disinfecting sofas, mattresses, duvets, curtains, and other soft furnishings. We do this disinfecting work of soft furnishings before your stay and so we are confident we offer the safest possible accommodation. We do have to charge a little extra for this, we do this work 'at cost' and we believe that customers will value the high level of safety we offer.
We have implemented a plan for a very high cleaning standard, similar to those of Marriott Hotels, including the use of the latest technologies: electrostatic spraying of disinfectant. We have taken detailed advice from a Doctor, we have also reviewed the policies of the major hotel chains and government websites in putting our policies together.
Our procedures include:
- Ventilation of rooms while cleaning. This is an important part of prevention, as droplets can remain in the air for many hours.
- All hard and high touch point surfaces – these will be cleaned with an alcohol cleaner which kills bacteria
- Sofas, rugs, curtains, and other soft furnishings - These will be sprayed using an electrostatic spray gun which creates a very fine (40 micron) spray of charged mist. We will be using the same equipment as used by Marriott Hotels, and chemicals which are specifically designed to be safe for both people and furniture and have been proven to quickly kill viruses.
- Hand sanitiser will be in each chalet
- Soap by each hand wash basin
- Linen the duvet, mattress and pillow protectors will be sprayed with the disinfecting mist using the electrostatic gun.
- Television remote controllers and other remote controllers - these will either be in plastic bags and either replaced for each change over or fully disinfected before your arrival.
- Information for your stay: We will ensure you have all the information you need using the latest technologies rather than paper:
- Chalet Manual - this will be provided as a smartphone app.
- What is on in the village - this will be, and already is, available on our web site.
What we ask of you:
To help ensure the safety of arriving clients without yet further increases in cost, we ask of you that, when you leave:
- you fill the dishwasher with crockery, glasses, knives and forks that you have been using and leave it running.
- that all linen, towels, oven gloves and tea towels are put into the plastic bags that are left for you and you seal the bag with a zip tie (both of which we will provide).
We have searched high and low to find any potential risk and have found none, providing the hot tub is maintained correctly. All hot tubs under our management are monitored for chlorine levels at least three times a week and the chlorine is adjusted as needed.
Please note that to help us support this extra cost, a "special Covid19" disinfecting fee is automatically added to your booking. The fees are based on the number of bedrooms in the chalet:
- 1 Bedroom: 50 euros
- 2 Bedrooms: 75 euros
- 3 Bedrooms: 95 euros
- 4 Bedrooms: 130 euros
- 5 Bedrooms: 150 euros
- 6 Bedrooms: 165 euros
2. The benefits of good quality Insurance
Since customers started making claims for Coronavirus problems, starting March 2020, we have been supporting customers in their insurance claims and have learnt a lot about different insurance companies.
We have found that there are insurance companies with a good market reputation and high prices who have refused to refund a customer for what was felt by the customer to be a fair claim. On the other hand, we have found some insurance companies who do not have such a strong market reputation to pay the customer’s claim quickly and with little fuss.
We have done a lot of work to find a quality insurance company who will insure against illness due to Covid and against not being able to come on holiday due to Covid related issues. We are at the final stages of working with this company to create an insurance product related to our business and will be releasing this within 2 months. This will be open for all customers who have booked to take up. The cost will be around 5% of booking value. We will be writing to all customers who have booked once this is available. Please note, this will not insure for border closure.
3. Why your booking is safer with Chalets 1066 when we are not offering a refund/to move your booking due to Covid related issues
We have already seen that the following ski businesses have gone bust: VIP Ski, Alpine Elements, Highlife Ski and Ski Weekends. The original owners have bought the company from the liquidator and are now trading again, however, many customers who had paid for holidays and their suppliers have lost their money.
Our opinion is that Companies who are offering a Covid Guarantee are only offering this to entice customers to give them a deposit. They must be desperate for cash flow, as otherwise they would not be offering such a guarantee. Your money will therefore be at risk by booking with a company offering a Covid guarantee.
As Chalets 1066 is a French business, we have qualified for far more support than UK based ski businesses through the Covid crisis. Additionally, as we have French stay and a French web site were were able to quickly secure more French bookings. Summer 2010 was one of our best ever - all French bookings. We are strongly positioned to deliver a quality of service to ensure you have a great holiday. We have continued to operate through ski season 2020-21 and bookings are very strong for ski season 2021-22.
We are advising any customer who is nervous about possible border closure to not book until they are confident the situation is clear, however, as we all feel very confident that the vaccine roll out will be successful in reducing infections and there will be no problem with travel across Europe by next ski season.
To read the policies in place across the Les Gets village, go to: Les Gets Covid-19 Policies