Chalets 1066
SARL Vacances aux Chavannes
We are a French Registered business, Siret number: 504 384 090 00016, TVA number: FR06499335140
Terms and Conditions - Le Lapye
1. Terms
These conditions apply to all holidays booked in Chalet Le Lapye. Le Lapye is managed by SARL Vacances aux Chavannes, trading under the name Chalets1066 ("we" or "us"), and all people named or booked for by the party leader ("you"). "Our services" are those SARL Vacances aux Chavannes provide directly, such as food and accommodation. All other services provided by external suppliers, such as, but not limited to, childcare, ski lessons, ski hire and lift passes, are not classed as part of "our services". The rest of these booking terms and conditions apply exclusively to matters of our services only. "The holiday" is for:- food, accommodation and transfers (when ordered) only.
2. Contract
Please read carefully the booking terms and conditions set out below before booking your holiday with SARL Vacances aux Chavannes. These booking conditions form the basis of your contract with the company and set out the respective rights and obligations of both parties. As soon as you have paid your deposit this means that you and all the members in your group have accepted these terms and conditions. The deposit is 33% of the total holiday cost and is not refunded under any circumstances.
This contract does not apply to any services not classed as part of our services, such as childcare, ski lessons, ski hire and lift passes. We have no liability or obligation bearing from their providers, and offer no comment on the services they can provide.
3. Payment
The balance of the cost of the holiday is payable six weeks prior to its commencement or in full if booking within six weeks of the commencement of the holiday. If this is not paid, then the holiday is deemed to have been cancelled. We reserve the right to re-sell the holiday without notice. A party leader making a booking takes responsibility for the whole party, including payment.
4. Prices
Prices do not include flights, insurance of any nature, skis, ski passes or any other item not specifically referred to in the website.
Although we update our website regularly, it will not always be up to the minute. Please contact us for an up to date quote and availability information.
We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a significantly lower price.
5. Third Party Services
Bookings for extra services, such as ski hire and ski lessons, made on your behalf by us are subject to the terms and conditions laid down by the provider of the service and additional terms which may be laid down by SARL Vacances aux Chavannes as well as these terms and conditions or similar being applied. We do not warrant the standard or performance of any extra services. You take full responsibility for satisfying yourself as to the quality and the provider's ability to execute the services in advance and will address any grievance about the extra services by approaching the respective provider(s) directly.
6. Cancellations
Cancellations by you - All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:
Days Before departure Cancellation charge (% of total holiday cost)
60 or more 33% (this is the deposit)
30 to 59 50%
15 to 29 75%
14 or less 100%
We take no responsibility for non-delivery or non-receipt of the notification of cancellation. If the balance of the cost of the holiday is not received at least eight weeks prior to the day the holiday commences, the holiday may be deemed to be cancelled, and we reserve the right to re-book part, or all of the chalet without further notice. In practice every effort will be made to contact you. Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation of the holiday and you will be liable for cancellation charges as detailed above if you subsequently do cancel the holiday.
Cancellations by us - We reserve the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.
7. Alterations
You may alter your dates of stay, rooms booked and names of party members travelling prior to payment of the final balance, provided there is availability. If the holiday price is more, you will pay the difference in price. If the price is less, we will refund you any difference. Prices applicable are those on the date of your change of booking compared to the price of your original booking.
You many only alter the names of persons travelling up to 14 days before departure. No monies will be refunded for a person taking the place who would upon normal booking pay less than the original person has paid (e.g. if a child takes the place of a full paying adult there will be no refund).
8. Responsibilities
You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part.
We take responsibility for the actions or omissions of our staff only in the course of their normal work. We take no responsibility of any actions or omissions of staff outside normal working times, including voluntary skiing with guests and socialising with guests.
We reserve the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves or any other guest, or in any way harms our reputation with local residents or suppliers. We reserve the right to charge you for any damage to property and for any unusual cleaning. This must be paid within 24hrs else we reserve the right to terminate this contract and all services we provide to you, including accommodation, food and transfers.
We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.
9. Limitation of Liability
Where you do not suffer personal injury or death, our liability is limited to the invoiced holiday cost and under no circumstances extends to additional costs incurred in the taking of the holiday such as travel costs or pre-booked ski packs.
10. Complaints
We make efforts to meet individual requirements, and if we are immediately informed of a reasonable issue, we will work to address the issue as quickly as practicable.
Should you have cause for complaint, you should make it known to us at the earliest opportunity and at latest within 8 hours of there being a problem in order that we may take whatever action we consider to be appropriate to resolve the issue. Complaints cannot be accepted after you have left.
Please note there are many factors outside our control, notably weather driven aspects such as lack of snow or water shortages. Although we have no liability for factors outside our direct control, we will do our best to help.
Please appreciate that complaints about meals will not be seen as acceptable if you are not available at agreed times for the meal.
Please also appreciate that we clean in the morning, after breakfast, and if you are still occupying your room and are not able to give us access after 10.30 it may not be possible to clean your room on the day.
As many of the services we offer are optional and we aim to meet all individual requests (for examples special dietary and meal requirements) complaints cannot be accepted if reasonable notice is not given to us.
We like to have the opportunity to address any complaints and ask that you draw our attention to any problems as soon as possible. No correspondence will be entered into on any issue after the event which it is deemed could have been addressed at the time.
11. Accuracy
We make every effort to ensure that the information provided on our website and in any literature is accurate at the time of publication. We reserve the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed.
All information regarding 3rd party suppliers has been supplied by them to us, but we make no claims to it being complete or up to date. They may subsequently have altered their information, making the facts we have published inaccurate or incomplete.
12. Accommodation
We will endeavour to have your room ready by 4pm on the day of your arrival. Your room must be vacated by 10.30 am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 4pm, or wish to leave after 10.30 am.
13. Other Parties
We reserve the right to have other parties staying in the chalet unless the whole chalet is taken.
14. Transfers
If transfers are included in the price of your holiday from and to Geneva Airport, we usually subcontract this to a transfer company and terms and conditions will be as the transfer company.
15. Insurance
It is a condition of booking that all clients have insurance which provides comparable or greater cover under all sections to that offered by us.
16. Jurisdiction
These conditions and any contract to which they apply are governed and construed in accordance with French law and are subject to the jurisdiction of the courts of France.
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